Unit 1- Role of Housekeeping in Hospitality Operations
UNIT 1 ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS INTRODUCTION TO HOUSEKEEPING As the name signifies, housekeeping means ‘up keeping of the house’. The housekeeping department is responsible for cleanliness, maintenance and the aesthetic upkeep to the property. The concept of housekeeping is simplistic but when one considers maintaining a house of several rooms and numerous public areas the tasks becomes gigantic. It takes a well-organized approach and technical understanding to enable housekeeping to cope with the volume of work. This department is also responsible for every aspects of guest room i.e. to provide all the required guest supplies and materials according to the guest request during their stay. A hotel survives on the sale of rooms, food, beverages, and other minor services such as the laundry, health club and so on. The sale of rooms constitutes a minimum of 50% of these sales. Thus, the major part of a hotel’s profit comes from room sales, becaus...